Frequently Asked Questions

As we work in a technical industry we’re always getting questions from our clients and we’re always more than happy to answer them.

We’ve pulled together our most frequently asked questions to give you some insight into the work we carry out at GTS Comms.

Do you really work nationally?

Yes we do. We carrying out our services right across the UK mainland and we even go as far as the Shetland Islands (transit charge may apply).

How far can a CAT5 cable go?

A CAT5/CAT6 can usually run up to 90 meters with patch leads being able to run up to 10 meters

Can you repair a damaged cable?

It will depend on the type of fault, where it has occurred and how it was caused. If it’s the connector, or near the end of the cable, we can cut it off and repair it.

Is it true that fibre optic cables can't bend around corners?

This is true to a degree, a fibre optic cable can’t be manipulated like a copper cable and where possible should be laid in a straight line.

There is a bend radius that a manufacturer will provide with their cable which shouldn’t be exceeded. If the angle is too great the glass will break and prevent the data from transferring through.

You’ll need to run a new cable into place if it’s in the middle or somewhere that’ll make the cable too short. We’ll then identify why it broke in the first place to ensure it doesn’t happen again.

Installation service

Do you carry out free network audits?

Each company we work with is different and has different needs so we embrace our diverse range of clients and tailor every single one of our projects to your specific requirements and most importantly delivering value for money.

Can you provide VOIP phone systems?

Each company we work with is different and has different needs so we embrace our diverse range of clients and tailor every single one of our projects to your specific requirements and most importantly delivering value for money.

IP CCTV

Each company we work with is different and has different needs so we embrace our diverse range of clients and tailor every single one of our projects to your specific requirements and most importantly delivering value for money.

What’s the minimum number of devices you test?

Each company we work with is different and has different needs so we embrace our diverse range of clients and tailor every single one of our projects to your specific requirements and most importantly delivering value for money.

CAT5 & CAT6 testing

Each company we work with is different and has different needs so we embrace our diverse range of clients and tailor every single one of our projects to your specific requirements and most importantly delivering value for money.

Will the network be down or disrupted whilst you are carrying out work?

This will depend on the work that needs to be carried out but we always inform the client in advance what to expect with each project and plan effectively.

If we are installing extra data points then there will be no disruptions. If we are carrying out replacing network switches or replacing items in the comms cab there will some disruptions.

What time do you arrive on site?

We’re here to work around you and your business needs but our normal working hours are between 08.30 to 16.30.

Do work weekends?

Yes, we do work weekends for certain projects. This is mainly done for the more disruptive projects so we’ll often carry out on the weekend when the offices and working spaces are available.

Do you work unsociable hours?

Yes we do! We often find in the retail sector the best time to work is when the store is closed. So we’ll send our dedicated night shift team who will carry out the work without impacting on your day to day business.

Do offer out-of-hours support?

Whilst we don’t directly offer out of hours support, there’s an emergency number to reach us on should you need to speak to our team.